Portland, Oregon’s late and over-budget ERP implementation has become a battleground between city officials and system integrator Ariston Consulting & Technologies. As the failing project’s budget ballooned from $31 million to $49.45 million, finger-pointing and mutual blame have obscured faults on both sides.
This is an instructive read as it highlights both the responsibilities of the client and the contractor. The client has to be sure that the contractor is able to carry out a project of the size and complexity it envisages. The contractor has to be sure the client is able to provide a clear specification.
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